mansion Terms of Use

These terms govern your use of mansion, our online entertainment platform offering live-dealer tables, sportsbook wagering, and slot games. When you create an account on mansion, you agree to these terms. We set them out clearly so you understand your rights, our obligations, and the conditions under which we operate.

Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang should verify their local regulations before accessing mansion. We do not offer services in jurisdictions where online wagering is prohibited by law. Continued use of mansion constitutes your acceptance of these terms.

This document covers account creation, deposits and withdrawals, bonus terms, game rules, dispute resolution, and our jurisdiction notice. If you have questions about any term, contact our support team via email or in-app chat.

Account opening and your responsibilities on mansion

When you open a mansion account, you confirm that you are of legal age in your jurisdiction and not in a region where our services are prohibited. You provide your email, phone number, and personal details. We verify this information through KYC (Know Your Customer) processes before releasing withdrawal access.

You are responsible for keeping your password secure. Do not share your login credentials with anyone. If you suspect unauthorized access, contact our support team immediately. We log all account activity; you can review your full transaction history anytime in your account settings.

You agree to provide accurate information during registration and KYC verification. Providing false information, using someone else's identity, or creating multiple accounts to circumvent our policies will result in immediate account suspension. We retain the right to investigate suspicious activity and report findings to relevant authorities if required by law.

Deposits, withdrawals, and our payment policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your mansion account immediately. Minimum deposit is typically our welcome offer; maximum deposit per transaction varies by payment method.

All deposits are final—you cannot reverse or cancel a deposit once confirmed by the payment processor. Your deposit balance is held in your mansion account and used for wagering, game play, or withdrawal to the original payment method.

Withdrawals are available only after your account passes KYC verification. You can withdraw to the same payment method used for deposit, or to an alternative method (subject to verification that it belongs to you). Minimum withdrawal is typically our welcome offer. Maximum withdrawal per transaction varies by account verification tier.

Bonus terms and promotional offers

From time to time, mansion may offer welcome bonuses, seasonal promotions, or loyalty rewards. Each promotional offer comes with specific terms—eligible games, wagering requirements, maximum withdrawal limits, and expiration dates. You must review the full terms of any promotion before accepting it.

Bonuses are credited as account credit; they are not cash and cannot be withdrawn directly. You must wager bonus credit according to the promotion's specified wagering requirement before any winnings from bonus play become withdrawable. If your account balance drops below the bonus amount during play, the bonus is forfeited.

We reserve the right to cancel or modify promotional offers at any time with notice to active users. Bonuses expire on the date specified in the promotion; expired bonuses are automatically removed from your account.

Bonus credit

Account credit issued as part of a promotion. Not cash; must be wagered per promotion terms before winnings become withdrawable.

Wagering requirement

The amount you must stake using bonus credit before withdrawal eligibility. Example: a 3x requirement means you must wager 3 times the bonus amount.

Eligible games

Specific games or game categories where bonus credit can be used. Some games contribute non-specific info toward wagering; others may contribute at reduced rates or not at all.

Game rules and fair play

All games on mansion operate under certified rules. Live-dealer games (blackjack, roulette, baccarat) use real croupiers and hardware RNGs audited by independent labs. Slot games (Aviator, Sweet Bonanza, Gates of Olympus) operate with published return-to-player (RTP) rates that are fixed by game providers and do not change.

You agree that all game outcomes are final once the result is confirmed and settled by mansion's system. Outcome disputes are reviewed within 24 hours by comparing video logs, system records, and dealer confirmations. Confirmed errors are credited to your account immediately.

We do not manipulate odds, insert losing streaks, or adjust game behavior based on player history or account balance. Your gaming activity is logged; you can request a full audit of your game history by contacting support.

Dispute resolution and complaint handling

If you have a dispute with mansion regarding a bet settlement, withdrawal, bonus, or account issue, contact our support team within 30 days. Provide your account name, bet ID (if applicable), and a clear description of the issue. We acknowledge complaints within 24 hours and provide a full response within 7 days.

If you are not satisfied with our response, you may escalate your complaint to our compliance team by emailing [email protected] with "Escalation" in the subject line. We will conduct a full review and provide a final decision within 14 days.

If either party wishes to pursue further legal action, you agree that disputes will be handled under the jurisdiction where mansion is registered. You waive any claim to pursue litigation in your local jurisdiction; disputes will be resolved through our formal complaints procedure or in arbitration if escalated.

Prohibited conduct and account suspension

We suspend or terminate accounts engaged in prohibited conduct, including: fraud, money laundering, use of stolen payment methods, collusion with other players to manipulate game outcomes, or use of automated software to exploit our systems. Suspended accounts cannot withdraw funds; balances are forfeited after 90 days of suspension unless a formal appeal is granted.

We reserve the right to investigate suspected prohibited conduct. During investigation, your account may be locked temporarily. If investigation confirms violation of these terms, we report findings to relevant authorities as required by law.

Data protection and privacy on mansion

We protect your personal data using SSL encryption (256-bit) and secure storage practices. Your password is hashed and cannot be retrieved by our staff. Payment data (card numbers, bank details) is tokenized; only payment processors see full payment information.

We do not sell your personal data to third parties. Data is shared only with: payment processors (to process your transactions), compliance partners (to verify KYC), and legal authorities (if required by law). We retain personal data for 7 years after account closure for regulatory and audit purposes.

You have the right to request a data export or account deletion. Contact support with your account name and email; we process requests within 30 days. Account deletion removes personal data except where required by law (e.g., transaction records for anti-money-laundering compliance).

Jurisdiction and service availability

Our services are available only where local law permits. We do not operate under a single global license; service availability is determined by local regulation. Users are responsible for verifying that access to mansion complies with their jurisdiction's laws.

If you access mansion from a jurisdiction where such services are prohibited, your account may be suspended and any balance forfeited. We cooperate with law enforcement and regulatory authorities; if we receive a legal notice that your jurisdiction prohibits our services, we will immediately suspend your account.

These terms are governed by the jurisdiction where mansion is registered. You agree that any legal action will proceed in that jurisdiction, not your local courts. You waive any claim based on your local jurisdiction's consumer protection laws to the extent they conflict with these terms.

Limitation of liability

To the maximum extent permitted by law, mansion is not liable for indirect, incidental, or consequential damages (loss of profit, loss of data, reputational harm) arising from your use of our platform, even if we were aware such damages were possible. Our total liability for any claim is limited to your account balance at the time of the claim.

We provide our platform "as is" without warranty. We do not guarantee uninterrupted service, error-free operation, or specific game outcomes. Your sole remedy for dissatisfaction with our service is account closure and withdrawal of your remaining balance.

Amendment and termination

We may amend these terms at any time. Changes are effective 30 days after publication on this page. Continued use of mansion after the amendment date constitutes acceptance of the new terms. We notify users of material changes via email.

We may terminate your account at any time for violation of these terms, regulatory requirement, or business decision. Upon termination, you may withdraw your remaining balance (if KYC verification is complete); balances unclaimed after 90 days are forfeited.

Final note

These terms reflect our commitment to transparent operation. We enforce them consistently across all mansion users. If any term is found unenforceable by a court, the remainder of these terms remain valid.

For questions about these terms, contact our support team. We welcome clarification requests and will respond within 24 hours. Your continued use of mansion indicates your full acceptance of these terms and conditions.